Terms & Conditions

Confirmation
By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on www.uptown-denhaag.nl.

Payments methods
We offer two different methods of payment.

Credit/Debit cards
We accept VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been carried out.

PayPal
PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com.

Prices
Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the site www.uptown-denhaag.nl are in Euros. All prices include applicable Dutch VAT for customers inside the European Union.

Delivery time and costs
Goods will be dispatched on regular working days, Monday to Fridays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays.

We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page.

Customs and import charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Delivery status
When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order.

Refunds and exchanges
Our returns guarantee entitles you to return the product for any reason within 8 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. 

NB! If you wish to exchange a product, please contact us on info@uptown-denhaag.nl as soon as possible to reserve another product/size. Products may only be exchanged for other products available from uptown-denhaag.nl. Goods can be returned in two different ways, both of which are described below. All return shipping costs are to be paid by the customer.

Damaged in transit - Defective Products
If the product is damaged or do not correspond with how the product was presented on uptown-denhaag.nl, you have the right to enter a claim.

How to enter a claim
Please contact info@uptown-denhaag.nl as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

Force Majeure
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.