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Shipping & Returns

Shipping

Goods will be dispatched on regular working days, Monday to Fridays. Orders are shipped by PostNL, DHL or DPD. When your order leaves our shop you will receive a tracking number via e-mail that can be used to track your order.


Return policy

Items bought from UPTOWN can be returned within 14 days of receipt of shipment in most cases. During this period, you can try the product and examine it just like you would when you buy something in a physical store. The product must be in the same condition that you receive it and undamaged in any way. You are allowed to take the product out of its packaging, unless the packaging is sealed.

 

If you decide to return the items, you’ll need to let us know by filling in the return form through the following link: https://uptowndenhaag.shipping-portal.com/rp/. This will generate a shipping label for you to use. You may also let us know that you want to return your order by sending an email to: [email protected] Please note that you must send the items back within 14 days of informing us.

 

Processing your return

After we receive your return shipment, we will inspect the returned items and start processing your refund. The money will be refunded to the original payment method you’ve used during the purchase. The refund will be paid as soon as possible. You will have to cover the return shipping costs yourself. The costs will be an estimated maximum of 5 euros for customers in the Benelux. Please contact us if you live elsewhere.

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